Advanced Technical Services

 

A robust network is critical to the continuity of your business operations. Any network downtime due to technical issues can result in loss of productivity and revenues – for you and your customers. Leverage our Advanced Technical Services (ATS) from BCE Nexxia for all your network support requirements and simplify your network operations.

 

Advanced Technical Services offer network technical support including installation, maintenance and cabling. Our services are provided by highly-trained and certified technicians with industry designations from major hardware providers. Our technical support staff is available 24/7 for onsite support and during business hours for telephone and online assistance.

 

Installation services

Our ATS installation service supports most leading hardware manufacturers and over 300 different types of equipment. We also provide support on customer-specified LAN-based office equipment.

Our Installation services include:

  • Configuration and installation of hubs, routers and switches
  • On-demand one-time set-up, moves, adds and changes for most communication equipment
  • Testing, certifying and rebooting of servers
  • Recalibrating equipment and installing firmware upgrades (bandwidth and cross connection and reading display output)
Maintenance services

ATS maintenance support provides trouble-shooting services to help you maintain a stable and strong network. Our maintenance services are available on a case-by-case basis and include:

  • Ongoing management for network installations, moves, adds and changes
  • Routine maintenance or changes to your equipment
  • On-demand inserting and swapping of media cards, router, reboot servers
  • Recalibration of equipment
  • Installation of firmware upgrades, bandwidth migration and inter-cabinet cabling
Conduit and cabling services

ATS offers physical sale and installation of conduits and cables and in-building structured cabling and wiring. Our cabling solution experts assess your requirements, conduct site surveys, deploy and test networks and ensure optimal security.

 

ATS cabling services provide state-of-the-art connectivity support over the phone, online and onsite, including:

  • Voice and data cabling infrastructure
  • Campus networking to connect multiple buildings on your customer’s property
  • Wireless bridging to extend your customers’ VoIP network to another location
  • Cabinets, racks, cable management, backbone fiber, cable tray, patch panels, power bar and UPS for Data Centers

We also provide a complete range of cable management services built on high-performing components designed and tested to meet the highest industry standards. Our cable management services include:

  • Copper cabling systems
  • Fiber cabling systems
  • Racks and enclosures

Conduit and cabling service provides national coverage across most urban and rural areas of all Canadian provinces and can support the network of multiple service providers.

ATS from BCE Nexxia provides the following benefits:

 

Cost-effective

  • Optimize your resources and improve efficiencies in your network operations
  • Single-point-of-contact for your network technical support, resulting in a quicker resolution to your network requirements
  • Maximize your network uptime
  • Flexible service packages that scale with your business

Business growth opportunity

  • Focus on your core business as you let ATS technical professionals take care of your back-end network installation and maintenance services
  • Provide one-stop service to your customers
  • Offer a single, unified, comprehensive and advanced solution to your end customer

Experience and credibility

  • Efficient and rapid response to any situation that requires physical or visual assistance
  • The right cabling technology and system support resources provide faster resolution and improved productivity
  • Reliable service assurance that aligns with industry best practices

Improved customer experience

  • We are committed to providing solutions that will help you grow your business
  • Support from a highly-responsive and knowledgeable help desk
  • Over 1,000 technicians to support your needs
  • Reduce multi-vendor complexity